We believe that almost everyone participating in parkrun, whether volunteer, runner or spectator does so with passion, enthusiasm and the best of intentions. We expect everyone to abide by the parkrun code for 5k events and for junior events.
Whilst every event is unique, we aim to ensure that everyone participating at a parkrun receives a positive experience. However, sometimes things can and do go wrong and it’s important to have a defined complaints procedure to follow when that happens. Our aim is to deal with complaints in a manner, which is consistent, constructive, fair and timely.
Our procedure for dealing with complaints can be found here.