1.16.1 parkrun HQ
We'd strongly advise you to browse this support site and if needed use the contact form - it's the best way to get information on parkrun and then let us know if you have a question.
We’re a small team, dealing with a high volume of requests, and we may not be able to respond to every single query. We value and take on board all feedback; and will follow up where appropriate.
1.16.2 Your local event team
You can find the event team's email address at the bottom of the event's webpage and in a results email.
Please bear in mind that the local events are organised by volunteers, and they may not be able to respond immediately to your request.
1.16.3 Registering a complaint
We believe that almost everyone participating in parkrun, whether a runner, walker, volunteer or a spectator does so with passion, enthusiasm and the best of intentions.
Whilst every event is unique, we aim to ensure that everyone participating at a parkrun receives a positive experience.
owever, sometimes things can and do go wrong and we believe it’s important to have a defined complaints procedure to follow when that happens. Our aim is to deal with complaints in a manner which is consistent, constructive, fair and timely.
Our complaints procedure can be found here.