Please visit parkrun.com/resetpassword to set, or reset, a password and enter the email address associated with your parkrun profile.
We’ll send you an email with a link that will allow you to reset your password (please note that we send an email to every parkrunner that shares the same email address. See below for more information):
- Click the link in the email
- Enter your desired password and confirm it by typing it in again
- Click the ‘reset’ button
If the password and confirmation of password match, we’ll update the password associated with your profile
I’ve requested to reset my password but it’s expired, what do I do?
We have set an expiry time of 24 hours for the reset password links. If you click the link more than 24 hours after we send it to you, it will no longer work. Simply visit parkrun.com/resetpassword again and request a new reset password email.
I’ve tried to reset my password but have not received the email?
If the email does not arrive please could you double check your spam folder, and mark any email you find there from parkrun as 'not spam' or 'trusted'.
Note you may need to log into your email's web interface via a web browser (IE, Chrome, Safari, etc) to do this, ie. the spam folder may not be visible on a mail client (like Outlook, Mail or a smartphone).
Also, please check that you’ve provided a valid email address and it’s the one that’s associated with your parkrun profile.
Having checked these things, if you still aren’t able to locate the email, please try again or contact us via our support site.
I've used the reset password feature several times but it keeps giving me an error. What should I do?
Every time you request a reset password, we'll send you a unique link for each parkrunner via email. Each link is uniquely associated with a parkrunner profile. If you request to reset password several times, you'll receive several emails all with unique links for each parkrunner that shares the same email address. Only the most recent link per parkrunner will allow you to reset your password though.
Why do you email every parkrunner associated with my email address?
We allow several parkrunners to be associated with the same email address. These are often family members. As the password reset feature requests an email address, it’s simpler for us to send a reset password email to all parkrunners using that email address.
If I’ve requested a reset password and my family receive the emails, will their passwords also be reset?
No, we only reset passwords when you click the link and then complete enter the password (and confirm it) on the reset password form. If you have family members that don’t want to update their passwords, you or they can simply ignore the emails.
What is a strong password?
A strong password is one that has several characters consisting of a combination of numbers, letters and symbols (with at least one number and one symbol). We recommend that you use a strong password. We also recommend that to save having to remember complicated passwords that you use a password manager. There are many available including 1password and RoboForm.
I’m a WebFMS user, will my password allow me to sign into WebFMS?
Yes, your password will allow you to access your parkrun profile and, if you’re a WebFMS user, that too. We do require that all WebFMS users use strong passwords.